itSMF - The IT Service Management Forum (itSMF) is the only internationally recognized and independent organization dedicated to IT Service Management. It is a not-for-profit organization, wholly owned, and principally operated, by its membership. The itSMF is a major influence on, and contributor to, industry "best practice" and Standards worldwide, working in partnership with a wide range of governmental and standards bodies worldwide. Formed in the UK in 1991, there are now national chapters in an ever-increasing number of countries. For more information about SFTA visit www.itsmf.com WBENC - The Women's Business Enterprise National Council (WBENC), founded in 1997, is the nation's leading advocate of women-owned businesses as suppliers to America's corporations. It also is the largest third-party certifier of businesses owned and operated by women in the United States. For more information about WBENC visit www.wbenc.org HDI - The Help Desk Institute is the world's largest membership association for the service and support industry. Founded in 1989, HDI's mission is to lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. For more information about HDI visit www.thinkhdi.com NACCB - The National Association of Computer Consulting Business was formed in 1997 due to the unfair burdens placed on the computer consultant industry as well as restricted the flexibility of consultants and their clients to develop appropriate working arrangements. Today the NACCB focus encouraging the highest professional standards in the industry. For more information about NACCB visit www.naccb.org NACCB Statement of Business Principles SFTA - The South Florida Technical Alliance is a non-profit business forum that fosters the growth of IT, hardware, software and services firms in the region. The group seeks to maximize the success of those who own, operate and support technology companies. SFTA is about smart people working together - listening, sharing ideas and resources and improving the technology landscape in South Florida. For more information about SFTA visit www.southfloridatech.org